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    Information for Tenants

    Let us guide you through the letting process.

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Our team of expert advisors are happy to discuss your needs and assist with your search. Once you are settled in your property we aim to make your tenancy as stress free as possible.

Finding your ideal renting criteria is our first priority. Have a careful think about what sort of property you want and which best suits your current lifestyle. Knowing your search criteria, widens the chance of finding your next home.

Click here to view the Tenant Complaints Procedure.

Prospective Tenants can find out more information about our application process below.


The Application Process

Finding a Property

Firstly, we would ask you to contact us with your property requirements. We can then search our database to see what suitable properties we have that match your criteria. We work closely with all clients to find the best suitable match that is tailored to your unique situation. Viewings can then be arranged or details can be logged for future alerts to new properties with the desired requirements.


The best way to get a feel for your ideal type of property is to arrange a viewing. You can do this by contacting your local branch by telephone or email. This is the ideal opportunity to ask any questions about the property and surrounding area. Our expert team are happy to answer any questions on the renting process. Please see our Blog about top tips to get the most out of your viewing.

Required Documentation

We will need to make sure that you are a suitable tenant and that you have the ability to pay your rent, while also making sure that you have rented a property without any major problems in the past (if this is applicable). If instructed, they will organise this, and at this point, they are likely to ask for your permission to conduct the relevant searches.

Character Reference- somebody that knows you well but not an immediate family member

Landlord Reference- a letter from a previous landlord stating rent payments etc

Financial Reference- 3 months bank statement

Securing your Property

The final step in your securing the property is the deposit. This is usually one months’ rent and held for the duration of the tenancy. This is usually paid alongside your first month’s rental payment. This deposit will be treated in accordance with the Tenancy Deposit Protection regulations and will be lodged with Tenancy Deposits Scotland. The deposit is held to cover damage, breakage, and any other liabilities under the terms of your tenancy agreement. Please note that under no circumstances can the deposit be used by the tenant to cover rent.

Documentation from Landlords

Once all the paperwork has been completed and it is time to move in there are key documents that you will need. Your Landlord should give you a tenancy pack containing lease documents, Gas Safe Certs, EPC, user manuals and contact details in case of any ongoing issues.

The documents that a Landlord or Agent must provide you with at the start of your tenancy, by law include:

–          A gas safety certificate

–          Deposit paperwork (Safe Deposit Scotland)

–          The Energy Performance Certificate

–          A record of any electrical inspections


We carry out routine inspections to ensure the property is being kept of good standard. Tenants do not need to be in the property at the time of the inspection, however will be notified one month prior to the date set.


It is important if any maintenance issues crop up, that we are told quickly so that the correct solution can be put in place. Contact a member of our Property Letting team at your local office and we will have someone record and log this issue as soon as possible.

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Expertise and advice you can rely on.
  • Gillian Cowan
  • Joe Douglas
  • Amy Shine
  • Scott Cormie